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Frequently Asked Questions - Παιδικά Παπούτσια - Crocodilino.com

FAQ List

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General FAQ

CAN I TRACK THE PROCESS OF DELIVERING MY ORDER?: Customer has the opportunity to be informed for the process of his order, either by calling our customer service department (0030 210 9976500), or via email at [email protected] .
CONTACT PHONE NUMBER: To call us please contact: 210 8738338
DO I NEED TO HAVE AN ACCOUNT TO BE ABLE TO SHOP ONLINE FROM CROCODILINO.COM? WHAT ARE THE BENEFITS OF BECOMING A MEMBER?: It is not compulsory to have an account in order to purchase items from our e-shop. You should know however, that members of crocodilino.com can: Save time, since they do not need to complete their particulars each time they want to make a new order. Stay informed regarding new arrivals and offers of the company.
HOW CAN I BE SURE THAT THE SHOE SIZE IS SUITABLE FOR ME?: You can consult the Size Guide which is available on every page of our product’s collection.
HOW COULD I CANCEL MY ORDER?: The order cancelation on behalf of the customer is being accepted only if the product has not been invoiced and packed for shipment on behalf of the company. The cancellation can be placed electronically via our email: [email protected] or by calling our customer service department at 210-9976500. The customer must declare the exact details of his order at his cancellation request. Your cancelation is pending until you receive the confirmation email on behalf of our company.
HOW COULD I RETRIEVE MY PASSWORD IN CASE THAT I FORGET IT?: If you forgot your password, there is an option available at the “login” tab and more specific the question “Forgot your password?”. Click this link and you will automatically receive an email with your new password.
HOW DO I COMPLETE A PURCHASE?: The purchase procedure at crocodilino.com is very simple: At the main menu you can find the tab “collection”, where you can choose the sub category you are interested in (baby boy, baby girl, boy, girl, offers, slippers and socks). Then if you choose the quantity and the sort of the product that you are interested in, you can move to your cart in order to complete your purchase.
HOW DO I CREATE AN ACCOUNT?: At the option “login”, you can create a new account using your personal info. At the meanwhile you will receive a confirmation via email regarding your registration at crocodilino.com
IN HOW MANY DAYS I WILL RECEIVE MY ORDER?: The delivery of products within the Greek region takes up to 2-3 working days for Athens and 3-4 for the province. The shipment of products to Cyprus it will take up to 3-4 working days.
IS THERE ANY EXTRA CHARGE IN CASE THAT I RETURN A PRODUCT? WHAT IS THE PROCESS?: If for any reason you wish to return the product purchased and you are not interested in replacing it with another, you have to submit your request at the home page tab “contact us”, stating the reasons of the purchase cancelation. The request must be submitted within 3 days and the product’s return within 14 days of your request’s approval. Once you return the product and is identified as undamaged and unused, you will refund your purchase. Products and packaging must be in perfect condition and accompanied by all supporting documents: Proof of retail and other accompanying details such as labels etc. The charge for change or return of a product from Cyprus is 9€. Resending of the product is free of charge. In case of refund, THE COST OF THE PRODUCTS RETURN IS CHARGED TO THE CUSTOMER.
IS VAT INCLUDED IN THE PRICE?: Prices are inclusive of VAT.
WHAT IS THE WISHLIST?: The Wishlist consists of products you wish to purchase right now or in the future. By adding products to the Wishlist, essentially you are categorizing all your favorite products, regardless of whether or when you want to make a future purchase, so you do not need to search again for these items. From the Wishlist you can easily transfer the products you wish to purchase in your cart by simply clicking on the particular button “Add to Cart” or delete an item from the Wishlist by selecting “Delete”.
WHAT PAYMENT METHODS ARE AVAILABLE?: The payment methods for your purchases at crocodilino.com are listed below: Greece Payment upon delivery (COD) The customer pays the courier company acting on behalf of crocodilino.com when the product is delivered at the address indicated by the customer. The charge for this service for Athens and countryside is 2€. Via Credit/Debit card Via Bank account deposit Choosing the deposit at our bank account as payment method you transfer or deposit the exact amount at the following account: ΤΡΑΠΕΖΑ ΠΕΙΡΑΙΩΣ NEW STEP IKE Account No.:6885 123763 797 IBAN: GR65 0171 8850 0068 8512 3763 797 Cyprus Via Credit/Debit card
WHY I DIDN’T RECEIVE MY ORDER YET?: Your order could be delayed in the following cases: The product you ordered is not available. In this case, the team of crocodilino.com will contact you in order to inform you for potential alternatives, if it is possible. If any problem occurs at your order (e.g. in relation to the product, the payment etc.) and we cannot reach you neither at your landline nor at your email address, because your personal information is incorrect or incomplete. In such case, it would be wise to contact the e-shop either by e-mail at [email protected] or by telephone at 210-9976500

CAN I TRACK THE PROCESS OF DELIVERING MY ORDER?: Customer has the opportunity to be informed for the process of his order, either by calling our customer service department (0030 210 9976500), or via email at [email protected] .
CONTACT PHONE NUMBER: To call us please contact: 210 8738338
DO I NEED TO HAVE AN ACCOUNT TO BE ABLE TO SHOP ONLINE FROM CROCODILINO.COM? WHAT ARE THE BENEFITS OF BECOMING A MEMBER?: It is not compulsory to have an account in order to purchase items from our e-shop. You should know however, that members of crocodilino.com can: Save time, since they do not need to complete their particulars each time they want to make a new order. Stay informed regarding new arrivals and offers of the company.
HOW CAN I BE SURE THAT THE SHOE SIZE IS SUITABLE FOR ME?: You can consult the Size Guide which is available on every page of our product’s collection.
HOW COULD I CANCEL MY ORDER?: The order cancelation on behalf of the customer is being accepted only if the product has not been invoiced and packed for shipment on behalf of the company. The cancellation can be placed electronically via our email: [email protected] or by calling our customer service department at 210-9976500. The customer must declare the exact details of his order at his cancellation request. Your cancelation is pending until you receive the confirmation email on behalf of our company.
HOW COULD I RETRIEVE MY PASSWORD IN CASE THAT I FORGET IT?: If you forgot your password, there is an option available at the “login” tab and more specific the question “Forgot your password?”. Click this link and you will automatically receive an email with your new password.
HOW DO I COMPLETE A PURCHASE?: The purchase procedure at crocodilino.com is very simple: At the main menu you can find the tab “collection”, where you can choose the sub category you are interested in (baby boy, baby girl, boy, girl, offers, slippers and socks). Then if you choose the quantity and the sort of the product that you are interested in, you can move to your cart in order to complete your purchase.
HOW DO I CREATE AN ACCOUNT?: At the option “login”, you can create a new account using your personal info. At the meanwhile you will receive a confirmation via email regarding your registration at crocodilino.com
IN HOW MANY DAYS I WILL RECEIVE MY ORDER?: The delivery of products within the Greek region takes up to 2-3 working days for Athens and 3-4 for the province. The shipment of products to Cyprus it will take up to 3-4 working days.
IS THERE ANY EXTRA CHARGE IN CASE THAT I RETURN A PRODUCT? WHAT IS THE PROCESS?: If for any reason you wish to return the product purchased and you are not interested in replacing it with another, you have to submit your request at the home page tab “contact us”, stating the reasons of the purchase cancelation. The request must be submitted within 3 days and the product’s return within 14 days of your request’s approval. Once you return the product and is identified as undamaged and unused, you will refund your purchase. Products and packaging must be in perfect condition and accompanied by all supporting documents: Proof of retail and other accompanying details such as labels etc. The charge for change or return of a product from Cyprus is 9€. Resending of the product is free of charge. In case of refund, THE COST OF THE PRODUCTS RETURN IS CHARGED TO THE CUSTOMER.
IS VAT INCLUDED IN THE PRICE?: Prices are inclusive of VAT.
WHAT IS THE WISHLIST?: The Wishlist consists of products you wish to purchase right now or in the future. By adding products to the Wishlist, essentially you are categorizing all your favorite products, regardless of whether or when you want to make a future purchase, so you do not need to search again for these items. From the Wishlist you can easily transfer the products you wish to purchase in your cart by simply clicking on the particular button “Add to Cart” or delete an item from the Wishlist by selecting “Delete”.
WHAT PAYMENT METHODS ARE AVAILABLE?: The payment methods for your purchases at crocodilino.com are listed below: Greece Payment upon delivery (COD) The customer pays the courier company acting on behalf of crocodilino.com when the product is delivered at the address indicated by the customer. The charge for this service for Athens and countryside is 2€. Via Credit/Debit card Via Bank account deposit Choosing the deposit at our bank account as payment method you transfer or deposit the exact amount at the following account: ΤΡΑΠΕΖΑ ΠΕΙΡΑΙΩΣ NEW STEP IKE Account No.:6885 123763 797 IBAN: GR65 0171 8850 0068 8512 3763 797 Cyprus Via Credit/Debit card
WHY I DIDN’T RECEIVE MY ORDER YET?: Your order could be delayed in the following cases: The product you ordered is not available. In this case, the team of crocodilino.com will contact you in order to inform you for potential alternatives, if it is possible. If any problem occurs at your order (e.g. in relation to the product, the payment etc.) and we cannot reach you neither at your landline nor at your email address, because your personal information is incorrect or incomplete. In such case, it would be wise to contact the e-shop either by e-mail at [email protected] or by telephone at 210-9976500